The Moore Neonatal Intensive Care Unit at Chester County Hospital is happy to offer the AngelEye Health System. This technology allows you to see your child and receive communication updates on any device with an internet connection. We encourage you to visit in person as often as possible but hope that the AngelEye System will help you feel more connected and provide comfort when you are not able to visit your child.
Communication through the AngelEye System does not replace regular communication with the care team or visiting your child in person. Any calls related to the AngelEye System should be made ONLY in case of an emergency, or if the camera has been turned off for more than an hour. Please ask family and friends to contact you directly if they have questions or concerns about the camera system or your child. To support safe, uninterrupted patient care, camera visitation may be limited, or access removed if increased anxiety or unnecessary phone calls are observed. Please do not share your username or password.
Recording and/or sharing video or photo taken through the AngelEye System is strictly prohibited and will result in immediate termination of your AngelEye viewing privileges.
How To Get Started:
- Complete and turn in the AngelEye Consent Form. Make sure your name and email address are easy to read.
- Check your email inbox for a message from AngelEye prompting you to create a password for your Primary Parent Account. Your invitation email will be from "support@angeleyecameras.com" with the subject line containing the phrase "AngelEye Camera Account".
- From your email click the button labeled "Open AngelEye and Set Password", create/confirm password, click "Submit", and accept the User Agreement. Please note you must first login thru the web browser at https://pennmedicine-cch.angeleyecameras.com to set up your account.
- Once you have your user ID and Password, download the free "AngelEye Mobile" app for iOS or Android from the app store and allow "push" notifications to receive alerts.
- Invite an unlimited number of family members and friends to see your child by creating a User Account with their email address under the "My Family Members" tab.
- View one-way messages from the care team on the AngelEye System.
For additional information and assistance, go to: https://angeleye.health/support
For support, please contact AngelEye Health by calling (855) 456-6805 or emailing support@angeleyecameras.com
Understanding and Using Your AngelEye Services
Cameras:
Viewing the camera: The camera is for you to see your child only. Camera visibility may vary based on lighting. There are several times a day that your child's camera will be turned off for care or when he/she is out of bed. During this time, a privacy image will appear. Please remain calm and refresh your screen often; if your video remains offline for more than 1-hour, contact the unit, and ask for "AngelEye Camera Assistance". Be advised that your session will time-out and you will be logged out of AngelEye after 20 minutes of inactivity. If this happens, simply log back in to resume viewing.
Understanding the "live-feed": This is the ability to receive live video of your child. The "live-feed" screen may lag, jump, or pixelate depending on your connection speed. If the view looks like a still image, refresh your screen; check your internet connection and connection speed. If the image never shows up and you continue to see a "spinner" on the screen, try logging out and logging back in.
Communication:
Receiving Alerts: Accept "push" notifications after downloading the AngelEye App to make sure you are alerted when you have new messages from the care team.
Patient Updates: Receive secure, one-way text messages from the care team under the HOME tab (App), or under the MY PATIENTS tab → click on "View" next to patient’s name (browser). Only parents or guardians (primary and secondary account holders) can receive messages from hospital staff.
Family Chat/Chat: Located in the CHAT tab (App), or under the MY PATIENTS tab → click on "View" next to patient’s name (browser). These messages are for your family members only. Hospital staff CANNOT respond to these messages.
Account Management:
Choosing Another Language: To view AngelEye in a language other than English, click the ACCOUNT tab on the bottom of the screen (App) and click drop-down arrow next to "Language", or SELECT LANGUAGE drop-down menu in the top left corner (browser), and choose the language of your choice.
Adding and Deleting Users: Click the ACCOUNT tab on the bottom of the screen and select "My Family" (App), or on the left side of the screen click the MY FAMILY MEMBERS tab (browser) to add or delete family and friends. To allow family members to view the camera live stream, be sure GIVE ME CAMERA ACCESS is in the ‘on’ position.
Privacy Mode: To suspend the live feed for certain viewers slide the GIVE ME CAMERA ACCESS to the "off" position. Note: primary account holder cannot suspend the live feed for the secondary account holder or for members added by the secondary account holder.
Updating Account Information: To change your name and/or email address, click the ACCOUNT tab on the bottom of the screen → click on "Edit Profile" (App), or click the Gear icon at the top right of your screen and go to EDIT USER INFORMATION (browser).
Changing Password: Click the ACCOUNT tab on the bottom of the screen → click on "Change Password" (App), or click the Gear icon at the top right of your screen and go to EDIT PASSWORD (browser). You will be able to recreate your password.
Resetting Password: Click the FORGOT PASSWORD link under the SIGN INTO MY ACCOUNT button. You will receive an auto-generated email to create a new password.