For any immediate concerns or needs, or to share a compliment about a team member, please speak to the charge nurse on duty or the nursing supervisor, who will assist you promptly.
It is important to us to address your concerns as promptly as possible; please do not hesitate to bring them to our attention.
Chester County Hospital Contacts:
Compliments or Concerns: 610-431-5254
Patient Advocate: 610-431-5257
|
You also have the right to send feedback directly to:
The Pennsylvania Department of Health
Division of Acute and Ambulatory Care
Room 532 Health & Welfare Building
625 Forster, Harrisburg, PA 17120-0701
800-254-5164
The Centers for Medicare and Medicaid Services (CMS)
Quality and Appeals
You may complete a Medicare Quality Complaint Form HERE.
866-815-5440
For concerns related to quality and/or safety of care issues (including premature discharge) or safety of the environment, you may also contact:
The Joint Commission
The Office of Quality and Patient Safety (OQPS),
The Joint Commission, One Renaissance Boulevard,
Oakbrook Terrace, Illinois 60181
The Joint Commission Patient Information Line on how to report a complaint: 800-994-6610
Visit Website (Click on Report a Patient Safety Complaint)
For complaints/grievances related to civil rights concerns:
The United States Department of Justice
950 Pennsylvania Avenue, NW
Civil Rights Division, Disability Rights Section
1425 NYAV, Washington, D.C., 20530
Online complaint forms are available at: www.ada.gov/complaint/
Information Line: 1-800-514-0301 Fax: 202-307-1197
The U.S. Department of Health and Human Services, Office for Civil Rights
Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
or by mail or phone at:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building, Washington, D.C. 20201
Telephone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at: https://www.hhs.gov/ocr/complaints/index.html
Email complaints: OCRComplaint@hhs.gov