If you have questions or problems concerning your health care please speak with your physician, nurse or other hospital or ambulatory practice representative before you leave the clinical site.
You may also direct questions about the Patient Bill of Rights and Responsibilities to the appropriate Patient and Guest Relations Office:
Chester County Hospital
701 East Marshall Street
West Chester, PA, 19380
(610) 431-5457
You may direct questions or concerns regarding the Health Insurance Portability and Accountability Act (HIPAA) / privacy related matters to the UPHS Privacy Office:
Email: privacy@uphs.upenn.edu
Phone: 215-573-4492
If you or a family member thinks that a complaint or grievance remains unresolved through the hospital resolution process, or regardless of whether you have used the hospital's grievance process, you have the right to contact one of the following organizations about your concerns:
The Pennsylvania Department of Health
Division of Acute and Ambulatory Care
P.O. Box 90
Harrisburg, PA 17120
Phone: (800) 254-5164
The Centers for Medicare and Medicaid Services
Phone: (800) MEDICARE [(800) 633-4227]
For concerns related to quality and/or safety of care issues (including premature discharge) or safety of the environment issues, contact:
The Joint Commission
Division on Accreditation Operations, Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Phone: 630-792-5000
Email: complaint@jointcommission.org
For disability accessibility or accommodations complaints or grievances, individuals may contact the University of Pennsylvania Health System Disability Access Officer at (215) 615-4317 or one of the following organizations about your care or treatment if it has not been resolved to your satisfaction:
The United States Department of Justice
950 Pennsylvania Avenue, NW
Civil Rights Division, Disability Rights Section – 1425 NYAV
Washington, D.C., 20530
Fax: (202) 307-1197
Email: ADA.complaint@usdoj.gov
The Office for Civil Rights
US Department of Health and Human Services
Region III - Philadelphia Office for Civil Rights
150 S. Independence Mall West, Suite 372
Public Ledger Building
Philadelphia, PA 19106-9111
Phone: 800-368-1019
Fax: 215-861-4431
TDD: 800-537-7697