Our Responsibilities to You

• Provide high quality obstetrical care in a caring, comforting and attentive atmosphere.
• Communicate with you openly about your pregnancy, including recommending additional testing or laboratory work that will help us in providing you the highest quality care.
• Listen to your desires for your care and accommodate your wishes to the extent possible.
• Return your calls or Penn Medicine patient portal messages the same day.
• Augment the education provided by Child Birth Education Classes regarding what to expect during pregnancy and at the time of delivery.
• Let you know if we are running behind schedule. Each patient's circumstance is different. When you are with one of our providers, please be assured that you have his or her undivided attention. However, sometimes this attentiveness puts the provider behind schedule.

Your Responsibilities to Us

• Complete all your prenatal testing and laboratory work within 2 weeks of your new OB appointment. IT IS EXTREMELY IMPORTANT THAT YOU COMPLETE THIS LABORATORY TESTING IN A TIMELY MANNER, NO MATTER HOW MANY TIMES YOU HAVE BEEN PREGNANT BEFORE.
• Know if your insurance company requires a referral or other pre-authorization before we can provide care. Obtain any necessary referrals/authorizations before your visit. Find out what laboratory you are capitated to.
• When scheduling an appointment, tell us if you have specific problems to discuss or if you need to leave by a certain time. That way, we can allow enough time for your appointment.
• Be flexible regarding which provider you see during your routine OB visits. We would like each patient to see all of our practitioners at least once during your prenatal care. Arrive 15 minutes before your appointment time if you are a new patient or have any change in information (e.g. new insurance, change of address).
• Call if you are going to be late for an appointment. Understand that if you are more than 20 minutes late, we may have to reschedule your appointment. You will be seen in order of when your appointment was scheduled, not by when you arrived. Some providers may see patients faster than others. If a patient arrives after you, and is called first, it is because she is being seen by another provider.