Recognized as a leader in Human Experience within the healthcare industry.
FOR IMMEDIATE RELEASE
Contact:
Christina Smith
Christina.Smith@pennmedicine.upenn.edu
215-600-8999
(WEST CHESTER, PA) – Penn Medicine Chester County Hospital has been named a 2023 Human Experience (HX) Pinnacle of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award recognizes the implementation of best patient care practices and is part of Press Ganey's annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. This award also signifies the best practices businesses should consider implementing regarding patient care in the new year.
"Thanks to our hospital's care and support teams, medical staff, and nurses, we are being recognized amongst other top organizations across the nation," said Carli Meister, Director of Patient Experience and Risk at Chester County Hospital. "The Human Experience Award conveys the importance we place on not only our patients' and families' memories of how they were cared for, but also the significance of how we as team members care for each other."
As a winner of the Press Ganey HX Pinnacle of Excellence Award®, Chester County Hospital is ranked in the top 5% of healthcare providers in delivering patient experience for the last three years. This award covers Chester County Hospital's dedication to patients from April 2020-March 2023, showcasing their commitment to the Chester County community both during the pandemic and beyond. This accolade represents Chester County Hospital's leadership in providing more human-centric care experiences by identifying what patients need most while receiving care at Chester County Hospital. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.
"Chester County Hospital demonstrates the transformative power of patient-centered care, positive employee experiences, and effective clinical outcomes," said Patrick T. Ryan, CEO and chairman at Press Ganey. "By prioritizing both their employees and the communities they serve to raise healthcare experiences, Chester County Hospital sets the standard for compassionate healthcare."
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About Chester County Hospital
Founded in 1892 as the county's first hospital, the non-profit has grown into a 329-bed inpatient facility in West Chester, PA. It also has outpatient services in Exton, West Goshen, New Garden, Jennersville, and Kennett Square, PA. In 2013, Chester County Hospital became part of Penn Medicine, one of the world's leading academic medical centers dedicated to medical education, biomedical research, and excellent patient care. In addition to quality-driven medical and surgical services, the hospital also offers home health and hospice care; occupational and employee health care; professional and technical education; outpatient laboratory; radiology and physical therapy services; prenatal care and gynecological care for all women, including the underserved; and cardiopulmonary rehabilitation. In 2020, Chester County Hospital completed the largest expansion in its history. The project welcomed a state-of-the-art procedural platform with 15 operating room suites, a 99-bed patient tower, a new main entrance, and an expanded and renovated Emergency Department. Learn More About Chester County Hospital! >>
About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company. Learn More About Press Ganey! >>