FOR IMMEDIATE RELEASE
(West Chester, PA) — Chester County Hospital has been named a 2022 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey. The global leader in healthcare experience solutions and services recognized Chester County Hospital specifically for their Inpatient Patient Experience. This award is part of Press Ganey's annual ranking of the top hospitals and health systems in the country, according to performance in patient experience.
"Thanks to our hospital's care and support teams, medical staff, and nurses, we scored in the 95th percentile for patient experience and are being recognized amongst other top organizations across the nation. This is a testament to our hospital's ability to deliver high-quality care to our community that's individualized to meet each patient's needs," said Carli Meister, Director of Patient Experience and Risk.
As a winner of the Press Ganey HX Guardian of Excellence Award®, Chester County Hospital is in the top 5% of healthcare providers in delivering patient experience in the last year. This accolade represents Chester County Hospital's leadership in providing more human-centric care experiences by identifying what patients need most and pivoting quickly. Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
"By putting their patients and workforce first each and every day, Chester County Hospital is demonstrating their unwavering commitment to their employees and to the communities they serve," said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. "The caregivers at Chester County Hospital have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement."
About Chester County Hospital
Founded in 1892 as the county's first hospital, the non-profit has grown into a 309-bed acute-care inpatient facility in West Chester, PA. It also has outpatient services in Exton, West Goshen, New Garden, West Grove, Jennersville, and Kennett Square, PA. In 2013, Chester County Hospital became part of Penn Medicine, which is one of the world's leading academic medical centers, dedicated to medical education, biomedical research, and excellent patient care. In addition to quality-driven medical and surgical services, Chester County Hospital also offers home health, inpatient hospice and skilled nursing care; occupational medicine; outpatient laboratory, radiology and physical therapy services; wound care; cardiopulmonary rehab; and a prenatal clinic for the underserved. In 2020, Chester County Hospital completed the largest expansion in its history. The project welcomed a state-of-the-art procedural platform with 15 operating room suites, a 99-bed patient tower, a new main entrance and an expanded and renovated Emergency Department. Learn More About Chester County Hospital! >>
About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.
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